It all began with a simple idea, driven by a genuine passion for beautiful, high-quality mirrors. What started as a small business has grown into a nationwide brand, proudly serving customers across the UK. Even as we continue to grow, we remain committed to the same values we started with — personal attention, care, quality, and dedication to every detail. At Halo Mirrors, everything we do is rooted in integrity and a passion for excellence, ensuring every customer receives a product and service they can trust.

Do you offer an installation service?

Halo Mirrors currently does not provide installation services. Many of our mirrors are straightforward to place or assemble, but if your mirror requires wall mounting, we strongly recommend arranging a qualified installer to fit it securely and safely.

I missed my delivery. What happens next?

If the courier attempted delivery while you were unavailable, they may leave a card, send a notification, or provide instructions to rearrange delivery. Please follow the courier’s guidance. If you need any support, contact us with your order details and we will do our best to assist.

My order has not arrived. What should I do?

Please check any tracking details you have received first, as these will usually show the latest delivery update. If the estimated delivery window has passed and you still have not received your order, get in touch with your order number and we will investigate this for you.

Which payment methods can I use?

We offer secure payment options at checkout, including major debit and credit cards. Other payment methods will also be available at checkout.

I need more information about a mirror. Who can help?

Each product page includes useful details such as measurements, features, lighting information, and product specifications. If you need further advice before ordering, please contact us and we will be happy to help you choose the right mirror.

How do I apply a discount code?

You can enter your discount code during checkout. Add your chosen item to your basket, continue to the checkout page, and type your code into the discount or promotional code box before completing your purchase.

How much does delivery cost?

Delivery costs can vary depending on the size and weight of the mirror, as well as your delivery location. Any delivery charge will be displayed clearly at checkout before you place your order.

Can I arrange urgent delivery?

If you require your order quickly, please contact us before placing your order. We will let you know what delivery options are available and whether we can meet your required timeframe.

Can I choose a preferred delivery date?

You are welcome to contact us with a preferred delivery date, and we will try our best to help. Please note that requested delivery dates are not always guaranteed, as they depend on courier availability and delivery routes.

How will I know when my order is due to arrive?

Once your order has been dispatched, you may receive tracking information or delivery updates from the courier. Please ensure the contact details you provide at checkout are correct so you do not miss any delivery notifications.

Is next-day delivery available?

Next-day delivery may be offered on selected items where stock and courier availability allow. Where available, this option may appear at checkout or can be confirmed by contacting us before you order.

Are Halo Mirrors good for makeup and beauty use?

Yes, our mirrors are designed to support everyday beauty routines, including makeup, skincare, hair styling, and getting ready. Many styles include LED lighting or Hollywood-style bulbs to help create a bright and clear reflection.

What types of mirrors do Halo Mirrors offer?

At Halo Mirrors, we offer more than just vanity and makeup mirrors. Our collection includes stylish Hollywood mirrors, LED mirrors, dressing table mirrors, and everyday mirrors for around the home. Whether you are looking for a mirror for your bedroom, dressing room, bathroom, hallway, or living space, we have a range of designs to help brighten your home and add a touch of elegance to any room.

Do your mirrors include white lighting?

Many Halo Mirrors feature bright white LED lighting, which is especially useful for makeup application and detailed beauty routines. Some models may also include adjustable lighting settings, depending on the product.

Can I use a Halo Mirror in a bedroom or dressing room?

Absolutely. Our mirrors are perfect for bedrooms, dressing rooms, beauty rooms, salons, and vanity spaces. They are chosen to combine practical lighting with a stylish, luxury look.

How do I know which mirror size to choose?

Before ordering, we recommend measuring the space where you plan to place your mirror and comparing it with the product dimensions. Think about whether you want your mirror to blend into the room or become a standout feature.

Can I return an item if I no longer want it?

If you would like to return your order, please contact us as soon as possible with your order information. Returned items must usually be unused, in their original packaging, and in a condition suitable for resale. Please review our returns policy before arranging a return.

What should I do if my item is faulty?

If you believe your item has a fault, please notify us within 48 hours of delivery. Include your order reference, a clear explanation of the issue, and photos or videos where possible. The item must remain unused and in its original packaging. We are unable to offer a refund or exchange for items that have been damaged after delivery while in your care.

My mirror arrived damaged. What should I do?

Please contact us within 48 hours of receiving your order if your mirror arrives damaged. Send us your order number along with clear images of the item, the packaging, and the damage. This helps us assess the issue and work towards a suitable resolution as quickly as possible.

Can I collect my order instead of having it delivered?

Collection may be possible by prior arrangement only. Please contact us before placing your order so we can confirm whether collection is available and arrange a suitable collection time.

What is covered by the warranty?

Our warranty covers eligible manufacturing faults that occur under normal use. This may include issues with materials, lighting, or electrical components, depending on the product and the specific warranty terms.

What is not included in the warranty?

The warranty does not cover accidental damage, misuse, incorrect installation, general wear and tear, water damage, damage caused during handling, or any issue caused by the product being fitted or used incorrectly.

How do I make a warranty claim?

To start a warranty claim, please contact us with your order reference, a description of the issue, and clear supporting photos or videos. Once received, our team will review the information and advise you on the next steps.

How do you use my personal information?

We use your personal information only where necessary to process your order, arrange delivery, provide customer support, and manage returns or warranty enquiries. For more information, please refer to our privacy policy.